Banking and Financial Services Capability

Over 300 FTEs across 20 BFSI clients (Fulfilment, Collection & Customer Service)

  • Retail Banking
  • Products: Savings & Checking Account, Term Deposits, Personnel & Student Loans,
  • Process: Account boarding & Maintenance, Loan processing, Fraud, Falcon, Sanctions, Reconciliation, Cross & Up-sell, Vendor Management, Life-cycle maintenance
  • Mortgage
  • Products: Lending for New Home & Re mortgage,
  • Process: Loan Originations, Underwriting, Collections
  • Card Operations
  • Products: Consumer & Commercial Credit/Debit Cards,
  • Process: On-boarding, Underwriting, Servicing, Cross-sell, Up-Sell, Collection, Fraud Control
  • Fulfilment
  • Products: End to End Processing of retail Loan - BL/PL
  • Process:Critical documentation visualization processing disbursement document

end to End Customer Lifecycle Management

Customer Service

  • Technical Support
  • Consumer and Commercial Support

Customer Acquisition

  • New Sales and Marketing
  • Customer On-boarding
  • Customer On-boarding

Customer Account Setup

  • Customer Retention
  • Complaints Management
  • Offering Retention Plans

Sales and Support (Cross Sell/Upsell)

  • Informing customer about new schemes

Collections

  • Early and Mid Stage Collections
  • Charge off: Inbound and Outbound
  • Skip tracing and lettering