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Building a Brighter
Financial Future!

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citibank
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zest

Driving Intelligent Banking Operations with the
Power of Technology

Building a good customer experience does not happen by accident. It happens by design. We provide mission-critical services that transform global businesses. We deliver exceptional customer service experiences for our clients every day.

Services We Offer

Outbound Inbound Digital Debt Management Retention & Persistency Sales Support Back Office All Services
Outbound
Outbound

Optimise the efficiency of your outbound customer calls with real-time data and in-depth customer insights.

Inbound
Inbound

Enjoy professional support from a team of expert and experienced inbound call services providers armed with the best digital technologies.

Digital Debt Management
Digital Debt Management

Stefto offers intelligent and personalised digital debt management solutions that improve debt recovery rates and build a positive image for your brand.

Retention & Persistency
Retention & Persistency

Improve customer retention by leveraging Stefto’s blend of intelligent technologies and human expertise.

Sales Support
Sales Support

We blend the power of digital technologies with human expertise to maximise sales revenues and grow your business.

Back Office Support
Back Office Support

Stefto is here to offer you an efficient and seamless way to manage those crucial day-to-day business tasks.

Are you ready to embrace the digital wave in financial services?

Connect With Us to Know More

Gain Competitive Advantage & Get Ready to Thrive in a Fully Digital World

About Stefto

Today's financial service companies have to deal with a rapidly changing disrupted market. The financial world is evolving quickly with new technology and customer demands and expectations are incredibly high. Financial service companies have to face several obstacles, including compliance, cost and customer retention. Stefto provides cutting-edge industry-focussed knowledge processing services to not only help you survive but thrive exceptionally. We blend state-of-the-art digital solutions with human expertise to drive impactful business outcomes.

About-Stefto

Digitalization, when implemented expertly, is your biggest asset to drive productivity and unprecedented business growth. At Stefto, we help your business connect with your customers more effectively and efficiently. By augmenting cutting-edge technology with human intelligence, we deliver business outcomes that make you a leader in your domain.

With 14 years of experience in the industry, Stefto is an industry leader in knowledge process outsourcing for top financial institutions in India and across the world. Our high customer satisfaction, client retention and repetition rates testify to the impeccable trust our clients' place in us. We proudly state that we are your trusted partners in delivering the best outcomes in a fully digitalized world with financial industry-focussed knowledge processing services.

16
+

years of innovation

800
+

Trained professionals for offering inbound & outbound call services

50
+

Clients from across the world

We deliver mission-critical business services to the top financial institutions in the world.

They Say About How We Work.

Testimonials From Employees

Experience completely depends on the team you are working with. Good projects with a lot to learn, Multiple free training and certification are available for employees, with good benefits.

Faruti

IMS BPO is one of the best and top companies in the BPO sector which is most helpful for their employees the management and working skills are best careful to their company.

Raghav

I Believe IMS is the best for a newcomer, will get to learn more about the product and language, good environment to work in, and all the TL and HR are helpful to us.

Krishna

Good management, good work atmosphere, and attractive monthly incentives as per your performance. IMS knows its employees and their needs and how to keep them enthusiastic at work.

Pawan

Testimonials From Clients

It has been a great experience and continuous journey with the IMS Team. The organisation has strong leadership in delivery and managing the businesses very effectively. What sets them apart is their vested interest in understanding the nuances of the business and the culture of the organization. This enables them to partner with the many Banks /NBFCs and Fintechs. They are also a new age firm with a young and hungry team which goes the extra mile to help you get the targets delivered.

MR. VINEET KAKKAR
(ZONAL HEAD) - SBIC

IMS has been instrumental in building the business at ZEST right from any stage of its growth and into any vertical. Their understanding of our product has helped us in achieving the goals with technical logics. They have also helped us in late stage collections and continue to partner of preference with us as we scale up.

MR AJAY YADAV
(Vice President) - Zestmoney

IMS knows how to run any project aggressively for Banks/NBFCs needs and really understands the process delivery in terms of debt collection and recovery. They are also very helpful with competitive intelligence along with technology.

MRS SUMONA
(AGENCY MANAGER) - CITI BANK

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